How to make a hard reset on the HID VertX EVO V1000 Controller.

Articles, Knowledge Base

Part Numbers affected: 71000B (EVO V1000), 72000B (EVO V2000)

Firmware Version: All

Software Version: N/A

Serial Numbers: N/A

Problem: How do I reset the VertX EVO Host controller IP settings or installer password to defaults?

NOTE: This solution is not applicable to an EDGE EVO Host or Solo, please search for EDGE EVO Host or Solo password reset for its solution.

Solution: The Network Defaults Jumper requires physical access to the VertX EVO V1000 or V2000 Host controller. Physical access provides the necessity to place a jumper over the debug port prior to the controller rebooting. The controller reconfigures the network settings to the factory defaults when the jumper is on the debug port during a reboot. From this point, configuration (or re-configuration) will proceed normally.

Use the Network Defaults Jumper to correct potential errors in a VertX EVO controllers network configuration or if the admin password is forgotten.

A jumper is supplied with the EVO V1000, and is located across pins 6 & 8 of the Debug port for safe storage. Replace the jumper across pins 6 & 8 for safe storage, after restoring network defaults.

  1. Remove the cover of the VertX EVO.
  2. Reboot the controller and place the supplied jumper over pins 3 & 5 of the Debug port while the Power LED is green for a VertX EVO.
    • Note: The network reset opportunity occurs for 30 seconds while rebooting the controller.
  3. After 30 seconds, the Power LED flashes green five times on the VertX EVO to indicate success. When an error occurs, the LED flashes red five times for the VertX EVO. The LED turns off on a VertX EVO indicating a power cycle is required.
  4. Remove the jumper, return it to pins 6 & 8 of the Debug port and cycle power. The controller resets in approximately 60-seconds. Once the reset is complete, the LED returns to green on a VertX EVO. After the 30-second window, the LED returns to normal Red state on a VertX EVO. The controller is fully functional during this time.
    • CAUTION:During the controller rebooting process, all network configuration information is overwritten and returned to the original defaults.
  5. Configure the controller for your installation parameters.
  6. Reinstall the cover of the VertX EVO.

A video covering this reset process can be found here: http://youtu.be/5mVLeQRzQZ0

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