Service Level Agreement

Middleware Associates' Service Level Agreement is the most cost-effective solution over the life of an access control system. Without a Service Level Agreement, end-users pay for every support call, system upgrade, administration issue, and training following the first 12 months of purchase.

Our Service Level Agreement includes the following services and discounts:

  • 24x7x7 Support with a 24-hour response time
  • 25% discount on all hardware and software purchases
  • Free Shipping
  • Free Software Upgrades
  • Free controller firmware upgrades when required
  • Free assistance with custom projects that include integration to CredoID Software

To conclude, our Service Level Agreement saves money and ensures your system is running the latest version available. It is a protection plan that offers our customers the best support available in the industry.

Remote installation of all software

HID EDGE and VertX firmware upgrades

CredoID Software upgrades

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Annual Service Level Agreement to ensure your system is always up and running

Investor Relations

Middleware Associates, LLC. is a privately held corporation that was founded by Patrick Conners in January, 2004. For information reqarding a potential merger, acquisition or an investment in our future technology please Contact Us

Utilities And Documentation

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CredoID Documentation

Best Selling Products

CredoID Version 4.x is the latest open systems Access Control Platform that integrates to any environment via a free API Interface. The best selling single door controller is without question the HID Mercury LP1501 PoE+ Controller