Services

Middleware Associates offers a number of “Value Add” services to existing customers who are upgrading their software or expanding their system, and new customers who are building their system. Here is a breakdown of our services we offer:

Remote installation of all software

HID EDGE and VertX firmware upgrades

CredoID Software upgrades

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Annual Service Level Agreement to ensure your system is always up and running

Migration of any legacy access control systems to CredoID (data import/export services)

Annual Service Level Agreement: our ASLA is ideal for customers who do not have an IT staff and/or just want to focus on the day to day system administration, which includes user credentials, schedules, access levels, etc. Over time, all access control systems require firmware and software upgrades, and troubleshooting when a problem arises. This is where our ASLA clearly benefits the customer and offers a peace of mind. Customers who do not utilize our ASLA typically have more problems and end up with an outdated system, which is always less secure. If you would like to have 24 x 7 x 7 support via a secure remote connection our ASLA is available to you at a very reasonable fixed cost per reader. 

Investor Relations

Middleware Associates, LLC. is a privately held corporation that was founded by Patrick Conners in January, 2004. For information reqarding a potential merger, acquisition or an investment in our future technology please Contact Us

Best Selling Products

CredoID Version 4.x is the latest open systems Access Control Platform that integrates to any environment via a free API Interface. The best selling single door controller is without question the HID Mercury LP1501 PoE+ Controller