When installing the new HID Aero Controllers and modules for the first time, it can be a bit confusing regarding the RS485 interface terminations, physical connections and device addressing. The HID documentation is factual but at this stage, incomplete. Before...
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How to properly use the HID Discovery Tool
If you are having problems with the HID Discovery Tool, review the following points Make sure the controller(s) and computer that is running the Discovery Tool are on the same subnet.A DHCP server or router capable of DHCP is...
Resolution for HWID problem with legacy EDGE E400 Controllers.
Rarily, we have experienced a Hardware ID mismatch in the unit and this identity crisis does not allow you to flash the units. To resolve the problem, utilize the setE400 (attached) utility to update the units HWID. This step may not be necessary in all instances. FTP...
How to Reset HID EDGE and EDGE EVO Controllers.
Disconnect power to the unit.Remove the jumper from the “Tamper” (P2) header with a pair of needle-nose pliers.Place this jumper on the P65 header on the two pins closest to the “Tamper” (P2) header.Apply power to the unit.The “System Activity” LED will become solid...
How to make a hard reset on the HID VertX EVO V1000 Controller.
Part Numbers affected: 71000B (EVO V1000), 72000B (EVO V2000) Firmware Version: All Software Version: N/A Serial Numbers: N/A Problem: How do I reset the VertX EVO Host controller IP settings or installer password to defaults? NOTE: This solution is not applicable to...
How to do a network reset on an HID EDGE or EDGE EVO device.
Disconnect power to the unit. Remove the jumper from the “Tamper” (P2) header with a pair of needle-nose pliers.Place this jumper on the P65 header on the two pins closest to the “Tamper” (P2) header.Apply power to the unit.The “System Activity” LED will become solid...
How To Control a single door from a two-door controller or two separate Access Control Systems.
Door Strike relays from separate controllers can be used to control a single door. This is not recommended but in some rare cases it makes sense e.g. using a V2000 two door HID VertX controller to control a single door with and IN and OUT reader for time and...
EDGE Solo to Host Conversion – Known Issues
Please follow these steps: Solo versions 1.2.0.39 and older will only work with Internet Explorer 6, Internet Explorer 7, and FireFox 2 so be aware of what browser is being utilized when performing the upgrade.The pkg file needs to be on the computer’s hard drive...
So when do Access Control and IP Video Integration payoff?
When looking back 15 years ago, all the buzz in the security industry was clear; access control software and digital IP video software will integrate, essentially becoming one solution. It's interesting to see now how this has all played out. In 2005, Milestone...
How to Fix a Suspect or Corrupt Database
Run this query: EXEC sp_resetstatus [AMDB] ALTER DATABASE [AMDB] SET EMERGENCY DBCC checkdb([AMDB]) ALTER DATABASE [AMDB] SET SINGLE_USER WITH ROLLBACK IMMEDIATE DBCC CheckDB ([AMDB], REPAIR_ALLOW_DATA_LOSS) ALTER DATABASE [AMDB] SET MULTI_USER
Database
Installing HID Aero Controller and OSDP Readers
When installing the new HID Aero Controllers and modules for the first time, it can be a bit confusing regarding the RS485 interface terminations, physical connections and device addressing. The HID documentation is factual but at this stage, incomplete. Before...
How to properly use the HID Discovery Tool
If you are having problems with the HID Discovery Tool, review the following points Make sure the controller(s) and computer that is running the Discovery Tool are on the same subnet.A DHCP server or router capable of DHCP is...
Resolution for HWID problem with legacy EDGE E400 Controllers.
Rarily, we have experienced a Hardware ID mismatch in the unit and this identity crisis does not allow you to flash the units. To resolve the problem, utilize the setE400 (attached) utility to update the units HWID. This step may not be necessary in all instances. FTP...
How to Reset HID EDGE and EDGE EVO Controllers.
Disconnect power to the unit.Remove the jumper from the “Tamper” (P2) header with a pair of needle-nose pliers.Place this jumper on the P65 header on the two pins closest to the “Tamper” (P2) header.Apply power to the unit.The “System Activity” LED will become solid...
How to make a hard reset on the HID VertX EVO V1000 Controller.
Part Numbers affected: 71000B (EVO V1000), 72000B (EVO V2000) Firmware Version: All Software Version: N/A Serial Numbers: N/A Problem: How do I reset the VertX EVO Host controller IP settings or installer password to defaults? NOTE: This solution is not applicable to...
How to do a network reset on an HID EDGE or EDGE EVO device.
Disconnect power to the unit. Remove the jumper from the “Tamper” (P2) header with a pair of needle-nose pliers.Place this jumper on the P65 header on the two pins closest to the “Tamper” (P2) header.Apply power to the unit.The “System Activity” LED will become solid...
How To Control a single door from a two-door controller or two separate Access Control Systems.
Door Strike relays from separate controllers can be used to control a single door. This is not recommended but in some rare cases it makes sense e.g. using a V2000 two door HID VertX controller to control a single door with and IN and OUT reader for time and...
EDGE Solo to Host Conversion – Known Issues
Please follow these steps: Solo versions 1.2.0.39 and older will only work with Internet Explorer 6, Internet Explorer 7, and FireFox 2 so be aware of what browser is being utilized when performing the upgrade.The pkg file needs to be on the computer’s hard drive...
How to Fix a Suspect or Corrupt Database
Run this query: EXEC sp_resetstatus [AMDB] ALTER DATABASE [AMDB] SET EMERGENCY DBCC checkdb([AMDB]) ALTER DATABASE [AMDB] SET SINGLE_USER WITH ROLLBACK IMMEDIATE DBCC CheckDB ([AMDB], REPAIR_ALLOW_DATA_LOSS) ALTER DATABASE [AMDB] SET MULTI_USER
KB – HID Firmware Installation, major steps
Flashing HID Firmware. HID FIRMWARE FLASH INSTRUCTIONS FOR EDGE AND EDGE EVO CONTROLLERS place the .img file in the C drive FTP into device with user: root and password: pass run the following command: put c:\E400_300.img flash_all_force [OR] ftp: put C:\ <file...
HID EDGE and EDGE EVO
Installing HID Aero Controller and OSDP Readers
When installing the new HID Aero Controllers and modules for the first time, it can be a bit confusing regarding the RS485 interface terminations, physical connections and device addressing. The HID documentation is factual but at this stage, incomplete. Before...
How to properly use the HID Discovery Tool
If you are having problems with the HID Discovery Tool, review the following points Make sure the controller(s) and computer that is running the Discovery Tool are on the same subnet.A DHCP server or router capable of DHCP is...
Resolution for HWID problem with legacy EDGE E400 Controllers.
Rarily, we have experienced a Hardware ID mismatch in the unit and this identity crisis does not allow you to flash the units. To resolve the problem, utilize the setE400 (attached) utility to update the units HWID. This step may not be necessary in all instances. FTP...
How to Reset HID EDGE and EDGE EVO Controllers.
Disconnect power to the unit.Remove the jumper from the “Tamper” (P2) header with a pair of needle-nose pliers.Place this jumper on the P65 header on the two pins closest to the “Tamper” (P2) header.Apply power to the unit.The “System Activity” LED will become solid...
How to Upgrade EDGE EVO and VertX EVO Firmware.
This application note describes how to upgrade firmware for HID EVO controllers. Before you start: make sure that power to device would not be interrupted during the upgrade process. Use a UPS if possible. Despite of all precautions firmware upgrade may fail. If the...
How to make a hard reset on the HID VertX EVO V1000 Controller.
Part Numbers affected: 71000B (EVO V1000), 72000B (EVO V2000) Firmware Version: All Software Version: N/A Serial Numbers: N/A Problem: How do I reset the VertX EVO Host controller IP settings or installer password to defaults? NOTE: This solution is not applicable to...
How to do a network reset on an HID EDGE or EDGE EVO device.
Disconnect power to the unit. Remove the jumper from the “Tamper” (P2) header with a pair of needle-nose pliers.Place this jumper on the P65 header on the two pins closest to the “Tamper” (P2) header.Apply power to the unit.The “System Activity” LED will become solid...
How To Control a single door from a two-door controller or two separate Access Control Systems.
Door Strike relays from separate controllers can be used to control a single door. This is not recommended but in some rare cases it makes sense e.g. using a V2000 two door HID VertX controller to control a single door with and IN and OUT reader for time and...
EDGE Solo to Host Conversion – Known Issues
Please follow these steps: Solo versions 1.2.0.39 and older will only work with Internet Explorer 6, Internet Explorer 7, and FireFox 2 so be aware of what browser is being utilized when performing the upgrade.The pkg file needs to be on the computer’s hard drive...
How to fix a suspect or corrupt SQL Server database. Run this query.
EXEC sp_resetstatus [AMDB] ALTER DATABASE [AMDB] SET EMERGENCY DBCC checkdb([AMDB]) ALTER DATABASE [AMDB] SET SINGLE_USER WITH ROLLBACK IMMEDIATE DBCC CheckDB ([AMDB], REPAIR_ALLOW_DATA_LOSS) ALTER DATABASE [AMDB] SET MULTI_USER *Note that in this example the database...
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Utilities And Documentation
Best Selling Products
CredoID Version 4.x is the latest open systems Access Control Platform that integrates to any environment via a free API Interface. The best selling single door controller is without question the HID Mercury LP1501 PoE+ Controller