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Installing HID Aero Controller and OSDP Readers

When installing the new HID Aero Controllers and modules for the first time, it can be a bit confusing regarding the RS485 interface terminations, physical connections and device addressing. The HID documentation is factual but at this stage, incomplete. Before...

How to properly use the HID Discovery Tool

If you are having problems with the HID Discovery Tool, review the following points Make sure the controller(s) and computer that is running the Discovery Tool are on the same subnet.A DHCP server or router capable of DHCP is...

How to make a hard reset on the HID VertX EVO V1000 Controller.

Part Numbers affected: 71000B (EVO V1000), 72000B (EVO V2000) Firmware Version: All Software Version: N/A Serial Numbers: N/A Problem: How do I reset the VertX EVO Host controller IP settings or installer password to defaults? NOTE: This solution is not applicable to...

Database

How to Fix a Suspect or Corrupt Database

Run this query: EXEC sp_resetstatus [AMDB] ALTER DATABASE [AMDB] SET EMERGENCY DBCC checkdb([AMDB]) ALTER DATABASE [AMDB] SET SINGLE_USER WITH ROLLBACK IMMEDIATE DBCC CheckDB ([AMDB], REPAIR_ALLOW_DATA_LOSS) ALTER DATABASE [AMDB] SET MULTI_USER

HID EDGE and EDGE EVO

Resolution for HWID problem with legacy EDGE E400 Controllers.

Rarily, we have experienced a Hardware ID mismatch in the unit and this identity crisis does not allow you to flash the units. To resolve the problem, utilize the setE400 (attached) utility to update the units HWID. This step may not be necessary in all instances. FTP...

How to Reset HID EDGE and EDGE EVO Controllers.

Disconnect power to the unit.Remove the jumper from the “Tamper” (P2) header with a pair of needle-nose pliers.Place this jumper on the P65 header on the two pins closest to the “Tamper” (P2) header.Apply power to the unit.The “System Activity” LED will become solid...

How to do a network reset on an HID EDGE or EDGE EVO device.

Disconnect power to the unit. Remove the jumper from the “Tamper” (P2) header with a pair of needle-nose pliers.Place this jumper on the P65 header on the two pins closest to the “Tamper” (P2) header.Apply power to the unit.The “System Activity” LED will become solid...

EDGE Solo to Host Conversion – Known Issues

Please follow these steps: Solo versions 1.2.0.39 and older will only work with Internet Explorer 6, Internet Explorer 7, and FireFox 2 so be aware of what browser is being utilized when performing the upgrade.The pkg file needs to be on the computer’s hard drive...

Investor Relations

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Best Selling Products

CredoID Version 4.x is the latest open systems Access Control Platform that integrates to any environment via a free API Interface. The best selling single door controller is without question the HID Mercury LP1501 PoE+ Controller